Course Description:
Violence in the workplace is a serious health and safety issue. This course will provide an overview of current thinking and best practices in workplace violence prevention, response, and recovery. The focus will be on designing a proactive approach as well as a comprehensive response plan to meet the needs of organizations at risk. An interactive format, with group exercises and scenarios will be used to enhance the application of the material to simulated events. We will review actual workplace violence case studies, taking a “lessons learned “approach. Participants will be asked to bring their experience, questions, and specific workplace violence concerns to the training to enhance the practical value of the course. This course will benefit crisis responders as well as any business, employee or management group interested in successful strategies in dealing with workplace violence.
Workshop Highlights:
- Workplace Violence Defined
- Categories and Types of Workplace Violence
- Prevention Strategies
- Threat Assessment
- Response Strategies
- Recovery Issues
- Challenging Situations
- Healthy Workplace Characteristics
Completion of “Techniques for Delivering Bad News for Crisis Response Personnel” and receipt of a certificate indicating full attendance (7 Contact Hours) qualifies as a class in ICISF’s Certificate of Specialized Training Program.